General Terms and Conditions of the Internet Store

Article I.

General provisions and definitions

1.1 The GTC regulate the rights and obligations of the participants in the purchase contract concluded at a distance through the server between the seller ROKSTON, s.r.o. Doležalova 15C 821 04 Bratislava - mestská časť Ružinov and buyers.

1.2 The rights and obligations of the participants in the purchase contract are governed by the legal regulation of the purchase contract pursuant to the rovisions of § 588 et seq. in connection with the provisions of § 612 et seq. Act no. 40/1964 Coll. Civil Code (hereinafter referred to as "OP").

1.3 Buyer means a natural or legal person registered in the system who, after his own authorization, sent an electronic order processed by the trade system.

1.4 Electronic order means a sent electronic form containing information about the buyer, a list of ordered goods from the e-commerce offer and the price of these goods, processed by the store system or an e-mail sent to the seller's address.

Article II.


2.1 The condition for the validity of the electronic order is the true and complete completion of all data and requirements required by the registration form, including telephone contact.

2.2 All electronic orders received are considered a draft contract and are considered binding.

2.3 The purchase contract, on the basis of which the sale of goods by the seller to the buyer is carried out, arises on the basis of a binding order confirmation in the system. The order (or part thereof) confirmed by the seller by e-mail is considered binding for both parties, provided that the conditions agreed at the time of confirmation are not violated and then a relationship between the buyer and the seller arises.

2.4 The essential conditions are considered to be the determination of the buyer, the content of the order (exact specification of the goods and their number), the price for the goods and transport, the method of delivery, the method of payment for the goods.

2.5 The buyer will be regularly informed about the status of the order via email. The buyer can be contacted by the seller by phone for the purpose of order confirmation.

2.6 By confirming the order, the buyer declares that he is over 18 years of age.

Article III.

Order cancellation

3.1 The buyer has the right to cancel the order by email without giving a reason within 24 hours of sending it. After binding confirmation of the order only if the seller does not meet the agreed delivery conditions, or in agreement with the seller. In the event of cancellation of a confirmed order, the buyer is obliged to compensate the seller for the damage caused by this action. The seller will exercise the right to compensation mainly in the case of purchase of goods "to order", which had to be procured at the request of the buyer or if in connection with the securing of goods has already been incurred demonstrable costs. The cancellation fee can be up to 75% of the total price of the goods.

3.2 The Seller reserves the right to cancel the order or part thereof in the following cases:

in the case of a cash on delivery order, the order could not be confirmed in a binding manner (incorrect telephone number, unavailable, does not respond to e-mails, etc.),
if the buyer did not take over the goods or otherwise violated the terms and conditions in the past,
The goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address within 15 calendar days.

Article IV.

Withdrawal from the purchase agreement

4.1 The buyer has the right in accordance with Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's premises and amending certain laws (hereinafter the "Consumer Protection Act") to withdraw from the purchase contract within 14 working days of receipt. In the case of exercising this right, the buyer is obliged to comply with the conditions and procedure specified in clause 4.2 of the GTC.

4.2. In the event that the contract is canceled from the outset in the event of withdrawal, the supplier shall return or replace the supplier with the buyer and the buyer to the supplier all mutually accepted performances. If the buyer decides to withdraw from the contract within the period specified in point 4.1, he is obliged to comply with the following conditions:

contact the seller with a request to withdraw from the contract with the order number, name and surname, date of purchase and your account number or address for a refund,
if the buyer has already received and received the goods, send it back to our address specified in the contact section under the following conditions:

- the goods must be in the original undamaged packaging (with undamaged protective foil)

- Goods may not be used

- Goods must be undamaged

- the goods must be complete (including package leaflet, etc.)

- Send with proof of purchase - invoice

4.3 If the conditions set out in point 4.2 are met, the seller will send the money for the goods by transfer to the buyer's account no later than 14 working days after the physical receipt of the goods.

4.4 The goods must be sent by registered mail and insured, as the seller is not liable for any loss. 4.5 The buyer has no right to withdraw from the contract in accordance with § 7 par. 6 letter e) of the Consumer Protection Act (sale of goods enclosed in protective packaging, which is not suitable for return for health protection or hygienic reasons and whose protective packaging was broken after delivery).

4.6 The cost of returning the goods shall be borne by the buyer.

4.7 The buyer bears any reduction in the value of the goods caused by its use beyond what is necessary to determine the functionality and properties of the goods.

Article V.

Pricing Terms

5.1 The price of the products represents the price including 20% ​​VAT. The prices of postage and packing are given in Article VI.

Article VI.

Postage and packing

6.1 When paying in advance to a bank account on the basis of an advance invoice or through payment gateways, the seller charges the following for transport and packaging:

Shipping fee per order 8 €,–

6.2 Transportation is provided by the courier company DPD. When paying by cash on delivery, the buyer pays the courier. The price of postage is stated including VAT and is determined from the final amount of the order after all discounts.

6.3 The seller may send goods that are immediately available to the buyer and deliver the remainder of the order additionally within the statutory period, provided that the buyer is not charged any additional postage, other than that included in the order.

6.4 Postage is not charged for personal collection.

6.5 Postage and packing for deliveries to the territory of the Member States of the European Union, or other countries is determined individually, based on a written agreement (email) between the buyer and seller.

Article VII.

Delivery of goods

7.1 Deliveries of the subject of performance (ordered goods) will be dispatched as soon as possible, depending on the availability of products and operational capabilities of the seller.

7.2 Each customer is informed of all changes in the status of the order by email. You can check the status of your order by logging in to the system.

7.3 The goods are delivered via courier service to the address specified by the buyer in the order. The shipment with the goods always contains a delivery note. The invoice will be delivered either with the delivered goods or no later than two weeks from the delivery of the order.

7.4 Ownership of the products passes to the buyer by taking over and paying the purchase price.

7.5 In addition to the territory of the Slovak Republic, we also supply the goods to other EU countries.

7.6 We deliver goods outside the territory of the Slovak Republic on the basis of prior consent and mutual written consent of the prices for postage and packaging and possibly. other delivery terms between buyer and seller.

Article VIII.

Payment options

8.1 The goods can be paid for in the following ways:

  • cash on delivery - payment of the goods in cash upon receipt of the shipment to the carrier,
  • in advance to the seller's account with Tatra bank

Article IX.

Warranty Terms and Complaints Procedure

9.1 This complaint procedure applies to goods that have been purchased from the seller and whose complaint was made within the warranty period of 24 months from the date of purchase of the goods.

9.2 For each item purchased from the seller, an invoice (sales document) will be sent to the buyer no later than two weeks after delivery of the shipment, which also serves as a warranty document.

9.3 Upon receipt of the goods, the buyer is obliged to check the following:

whether it is a product that has been ordered (if it is a product that was not ordered, do not unpack the goods, do not open them, otherwise it will not be possible to replace it),
whether the product is intact, ie. whether it has no obvious defect,
whether the correct quantity of the ordered goods was delivered,

9.4 The warranty does not cover defects in the goods caused by improper use, storage or damage to the goods by the buyer. The packaging and contents of the product must not be mechanically damaged (mechanical damage means damage to the product which could not have been caused by the normal use of the product for the purpose for which it was manufactured).

9.5 The buyer is obliged to apply for the claimed goods under the above conditions at this address of the seller.

Article X.

Liability for errors at

10.1 The Seller warns that the information provided on is partly taken from third parties, may contain inaccuracies and may be updated without prior notice.

10.2 The Seller may change the products and services described on its website at any time without prior notice and does not guarantee the factual correctness of their content.

10.3. The seller is not liable to any other party for direct, indirect or extraordinary damages caused by the use of information from its own or linked website.

10.4 The seller reserves the right to change and supplement these GTC and complaint conditions without prior notice to the buyer. In the event of a change in the GTC or complaint conditions, the entire purchase process is governed by those GTC that were valid at the time of sending the order to the buyer and these are accessible on the seller's website.

Article XI.

Privacy Policy

11.1 When collecting personal data, the seller is governed by Act no. 122/2013 Coll. on the protection of personal data and on the amendment of certain laws (hereinafter "the law") in information systems. The seller respects the privacy of the buyer. The personal data provided are protected against misuse and will never be provided to a third party.

11.2 By using this online store, the buyer agrees to the collection and use of information about the buyer and his purchases under the conditions set out above. By registering the buyer, the buyer automatically agrees that you can be informed about the news about the online store by e-mail or telephone. If he no longer wishes to receive this information, he has the option to stop sending it by email at any time.

11.3 The seller reserves the right to withdraw from the security guarantee in the event of an attack on the server by an unknown perpetrator (hecker). Only in this case do the above data manipulation rules not apply.

Article XII.

Final provisions

12.1 These general terms and conditions are valid as stated on the operator's website on the day of sending the electronic order, unless otherwise expressly agreed between the two parties.

12.2 By sending an electronic order, the buyer unreservedly accepts all the provisions of the "General Terms and Conditions" as amended on the day of sending this order.

12.3 The Buyer declares that he has read these general terms and conditions before completing the order and that he agrees with them. Notwithstanding any other provision of the Contract, the Seller shall not be liable to the Buyer for lost profits, lost opportunities or any other indirect or consequential losses due to negligence, breach of contract or otherwise. In the event that the competent authorities of the Slovak Republic prove certain provisions of these conditions as invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision remain unaffected.

12.4 The sale of goods through the online store does not fall under the jurisdiction of the Slovak Republic, but is governed by United Kingdom law.

12.5 Relations between the two parties which are not governed by these "Terms and Conditions" shall be governed by the relevant provisions of the applicable laws of the United Kingdom.